Homeset does not offer refunds on purchased goods. All product received in good condition cannot be returned or exchanged. However, if any purchased item is damaged during transit by our delivery staff, we will replace the item for free.
All products are usually delivered within 7-12 days of purchase, except in cases of unforeseen circumstances. In such events, the customer will be duly notified.
Care is taken to ensure that products are delivered in excellent condition and once your purchased products are ready for delivery, our dispatch team will call you to schedule a delivery time and location.
Our delivery service consists of dropping off the purchased furniture items only. We will install or set up furniture items that are expressly required for however we do not arrange for movement of furniture within the customer’s location (e.g. from one floor of a building another or one section to another). Such movement is the responsibility of the customer.
Customers are advised to inspect the items upon delivery to ensure that they are fully satisfied prior to acceptance.
You will be expected to provide your Homeset purchase e-receipt number as a means of identification
All products, manufactured by Homeset, are subject to a warranty period of 12 months against manufacturing defects. Any product which is misused, neglected, improperly set up or otherwise damaged shall not be covered under the warranty