Delivery Policy & Product Warranty

DELIVERY POLICY

All products are usually delivered within 5 to 14 working days of purchase depending on the size of the furniture, except in cases of unforeseen circumstances. In such events, the customer will be duly notified.

Care is taken to ensure that products are delivered in excellent condition and once your purchased products are ready for delivery, our dispatch team will call you to schedule a delivery time and location.

Our delivery service consists of dropping off the purchased furniture items only. We do not install or set up furniture items, neither do we arrange for movement of furniture within the customer’s location (e.g. from one floor of a building another or one section to another). Such movement is the responsibility of the customer.

Customers are advised to inspect the items upon delivery to ensure that they are fully satisfied prior to acceptance.

You will be expected to provide your Homeset purchase e-receipt number as a means of identification

PRODUCT WARRANTY 

All products, manufactured by Homeset, are subject to a warranty period of 12 months against manufacturing defects. Any product which is misused, neglected, improperly set up or otherwise damaged shall not be covered under the warranty